/* ============= СТИЛИ СИСТЕМЫ ПОДДЕРЖКИ ============= */

/* Статистика в админ панели */
.support-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 1rem;
    margin: 1.5rem 0;
}

.stat-card {
    background: linear-gradient(135deg, var(--gradient-1), var(--gradient-2));
    padding: 1rem;
    border-radius: 12px;
    text-align: center;
    transition: transform 0.3s;
}

.stat-card:hover {
    transform: translateY(-2px);
}

.stat-value {
    font-size: 2rem;
    font-weight: bold;
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}

.stat-label {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

/* Фильтры */
.support-filters {
    display: flex;
    gap: 1rem;
    margin: 1rem 0;
    align-items: center;
}

.support-filters select {
    padding: 0.5rem 1rem;
    border-radius: 8px;
    background: var(--surface);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

.btn-refresh {
    padding: 0.5rem 1rem;
    border-radius: 8px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    cursor: pointer;
    transition: all 0.3s;
    font-weight: 600;
    box-shadow: 0 2px 8px rgba(102, 126, 234, 0.3);
}

.btn-refresh:hover {
    background: linear-gradient(135deg, #764ba2 0%, #667eea 100%);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
}

/* Список тикетов */
.tickets-table {
    margin-top: 1rem;
}

.ticket-row {
    display: grid;
    grid-template-columns: 60px 150px 1fr 120px 120px 150px;
    gap: 1rem;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    margin-bottom: 0.5rem;
    cursor: pointer;
    transition: all 0.3s;
    align-items: center;
}

.ticket-row:hover {
    background: var(--surface-hover);
    transform: translateX(5px);
}

.ticket-row.unread {
    background: linear-gradient(90deg, rgba(76, 175, 80, 0.1), transparent);
    border-left: 3px solid #4CAF50;
}

.ticket-id {
    font-weight: bold;
    color: var(--primary);
}

.ticket-client {
    color: var(--text-secondary);
}

.ticket-subject {
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-status {
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.85rem;
    text-align: center;
}

.status-new {
    background: #4CAF50;
    color: white;
}

.status-progress {
    background: #2196F3;
    color: white;
}

.status-waiting {
    background: #FF9800;
    color: white;
}

.status-closed {
    background: #9E9E9E;
    color: white;
}

.ticket-messages {
    color: var(--text-secondary);
    font-size: 0.9rem;
}

.ticket-date {
    color: var(--text-secondary);
    font-size: 0.85rem;
    text-align: right;
}

.no-tickets {
    text-align: center;
    padding: 3rem;
    color: var(--text-secondary);
}

/* Модальное окно тикета */
.ticket-modal {
    max-width: 800px;
    width: 90%;
}

.ticket-info {
    display: flex;
    gap: 1rem;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    margin-bottom: 1rem;
}

.ticket-info span {
    padding: 0.25rem 0.75rem;
    background: var(--bg-secondary);
    border-radius: 6px;
    font-size: 0.9rem;
}

.ticket-messages {
    max-height: 400px;
    overflow-y: auto;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    margin-bottom: 1rem;
}

.ticket-message {
    margin-bottom: 1rem;
    padding: 1rem;
    border-radius: 8px;
    animation: fadeIn 0.3s;
}

.client-message {
    background: linear-gradient(135deg, rgba(33, 150, 243, 0.1), rgba(33, 150, 243, 0.05));
    border-left: 3px solid #2196F3;
}

.admin-message {
    background: linear-gradient(135deg, rgba(76, 175, 80, 0.1), rgba(76, 175, 80, 0.05));
    border-left: 3px solid #4CAF50;
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 0.5rem;
}

.message-header .sender {
    font-weight: bold;
    color: var(--primary);
}

.message-header .time {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.message-content {
    color: var(--text-primary);
    line-height: 1.6;
    white-space: pre-wrap;
}

.ticket-reply {
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
}

.ticket-reply textarea {
    width: 100%;
    padding: 0.75rem;
    border-radius: 8px;
    background: var(--bg-primary);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    resize: vertical;
    margin-bottom: 1rem;
}

.ticket-actions {
    display: flex;
    gap: 1rem;
    align-items: center;
}

.ticket-actions select {
    padding: 0.5rem 1rem;
    border-radius: 8px;
    background: var(--surface);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

.btn-primary {
    padding: 0.75rem 1.5rem;
    border-radius: 8px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    cursor: pointer;
    transition: all 0.3s;
    font-size: 1rem;
    font-weight: 500;
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    box-shadow: 0 4px 15px rgba(102, 126, 234, 0.3);
}

.btn-primary:hover {
    background: linear-gradient(135deg, #764ba2 0%, #667eea 100%);
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(102, 126, 234, 0.4);
}

/* Индикатор непрочитанных сообщений */
.unread-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    padding: 0.25rem 0.75rem;
    background: linear-gradient(135deg, #ff6b6b 0%, #ff9a42 100%);
    color: white;
    font-size: 0.85rem;
    font-weight: 600;
    border-radius: 20px;
    margin-left: auto;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% {
        transform: scale(1);
    }
    50% {
        transform: scale(1.05);
    }
}

/* Модальное окно для пользователей */
.support-tabs {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1.5rem;
    border-bottom: 1px solid var(--border-color);
}

.support-tab {
    padding: 0.75rem 1.5rem;
    background: transparent;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    position: relative;
    transition: all 0.3s;
}

.support-tab.active {
    color: var(--primary);
}

.support-tab.active::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    right: 0;
    height: 2px;
    background: var(--primary);
}

.support-tab-content {
    padding: 1rem;
}

#newTicketForm {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

#newTicketForm input,
#newTicketForm textarea {
    padding: 0.75rem;
    border-radius: 8px;
    background: var(--surface);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

#newTicketForm textarea {
    resize: vertical;
    min-height: 150px;
}

.my-ticket {
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    margin-bottom: 0.5rem;
    cursor: pointer;
    transition: all 0.3s;
}

.my-ticket:hover {
    background: var(--surface-hover);
    transform: translateX(5px);
}

.my-ticket .ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.5rem;
}

.my-ticket .ticket-subject {
    font-weight: 500;
    color: var(--text-primary);
}

.my-ticket .ticket-info {
    display: flex;
    justify-content: space-between;
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* Уведомление о закрытом тикете */
.ticket-closed-notice {
    text-align: center;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    color: var(--text-secondary);
    font-style: italic;
}

/* Анимация загрузки */
.loading {
    text-align: center;
    padding: 2rem;
    color: var(--text-secondary);
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Стили для загрузки файлов */
.file-upload-area {
    margin: 1rem 0;
    padding: 1rem;
    border: 2px dashed var(--border-color);
    border-radius: 8px;
    text-align: center;
    transition: all 0.3s;
}

.file-upload-area:hover {
    border-color: var(--primary);
    background: rgba(102, 126, 234, 0.05);
}

.file-upload-label {
    display: block;
    cursor: pointer;
    color: var(--text-secondary);
    font-size: 0.9rem;
    margin-bottom: 0.5rem;
}

.file-upload-input {
    width: 100%;
    opacity: 0;
    position: absolute;
    z-index: -1;
}

.selected-file {
    display: none;
    align-items: center;
    justify-content: space-between;
    background: var(--surface);
    padding: 0.5rem 1rem;
    border-radius: 6px;
    margin-top: 0.5rem;
}

.selected-file .file-name {
    color: var(--text-primary);
    font-size: 0.85rem;
}

.selected-file .remove-file {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 1.2rem;
    padding: 0.25rem;
    border-radius: 4px;
    transition: all 0.3s;
}

.selected-file .remove-file:hover {
    background: var(--bg-secondary);
    color: var(--text-primary);
}

/* Стили для списка файлов в тикете */
.ticket-attachments {
    margin: 1rem 0;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
}

.ticket-attachments h4 {
    margin: 0 0 1rem 0;
    color: var(--text-primary);
    font-size: 1rem;
}

.attachment-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.5rem;
    background: var(--bg-primary);
    border-radius: 6px;
    margin-bottom: 0.5rem;
    transition: all 0.3s;
}

.attachment-item:hover {
    background: var(--bg-secondary);
}

.attachment-info {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.attachment-icon {
    font-size: 1.2rem;
}

.attachment-details .attachment-name {
    color: var(--text-primary);
    font-weight: 500;
    font-size: 0.9rem;
}

.attachment-details .attachment-meta {
    color: var(--text-secondary);
    font-size: 0.8rem;
}

.attachment-download {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    padding: 0.5rem 1rem;
    border-radius: 6px;
    cursor: pointer;
    font-size: 0.85rem;
    font-weight: 600;
    transition: all 0.3s;
    box-shadow: 0 2px 8px rgba(102, 126, 234, 0.3);
}

.attachment-download:hover {
    background: linear-gradient(135deg, #764ba2 0%, #667eea 100%);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
}

/* Стили для списка клиентов в админке */
.clients-list {
    margin-top: 1rem;
}

.client-item {
    display: grid;
    grid-template-columns: 300px 200px 150px 150px;
    gap: 1.5rem;
    padding: 1rem;
    background: var(--surface);
    border-radius: 8px;
    margin-bottom: 0.5rem;
    align-items: center;
    transition: all 0.3s;
}

.client-item:hover {
    background: var(--surface-hover);
    transform: translateX(3px);
}

.client-id {
    font-weight: bold;
    color: var(--primary);
    text-align: center;
}

.client-login {
    font-weight: 500;
    color: var(--text-primary);
}

.client-email {
    color: var(--text-secondary);
    font-size: 0.9rem;
    text-align: left;
}

.client-date {
    color: var(--text-secondary);
    font-size: 0.85rem;
    text-align: center;
}

.client-status {
    text-align: center;
}

.status-active {
    color: #4CAF50;
    font-weight: 600;
}

.status-inactive {
    color: #f44336;
    font-weight: 600;
}

.block-toggle {
    text-align: center;
}

.toggle-switch {
    position: relative;
    display: inline-block;
    width: 50px;
    height: 24px;
}

.toggle-switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.toggle-slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: #ccc;
    transition: 0.4s;
    border-radius: 24px;
}

.toggle-slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background-color: white;
    transition: 0.4s;
    border-radius: 50%;
}

input:checked + .toggle-slider {
    background-color: #f44336;
}

input:checked + .toggle-slider:before {
    transform: translateX(26px);
}

.clients-header {
    display: grid;
    grid-template-columns: 300px 200px 150px 150px;
    gap: 1.5rem;
    padding: 0.75rem 1rem;
    background: var(--bg-secondary);
    border-radius: 8px;
    margin-bottom: 0.5rem;
    font-weight: 600;
    color: var(--text-secondary);
    font-size: 0.9rem;
}

.clients-header > div {
    text-align: center;
}

.clients-header > div:first-child {
    text-align: left;
}

.client-item.blocked {
    background: linear-gradient(90deg, rgba(244, 67, 54, 0.1), transparent);
    border-left: 3px solid #f44336;
}

/* ============= УПРАВЛЕНИЕ КАРТОЧКАМИ ============= */

.cards-management-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.card-management-item {
    display: grid;
    grid-template-columns: 50px 1fr auto auto;
    gap: 1.5rem;
    padding: 1.2rem;
    background: var(--surface);
    border-radius: 12px;
    align-items: center;
    transition: all 0.3s;
    border: 1px solid var(--border-color);
}

.card-management-item:hover {
    background: var(--surface-hover);
    transform: translateX(5px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
}

.card-management-icon {
    font-size: 2rem;
    text-align: center;
}

.card-management-info {
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
}

.card-management-name {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.card-management-status {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

.card-management-status.enabled {
    color: #4CAF50;
}

.card-management-status.disabled {
    color: #f44336;
}

.card-toggle-wrapper {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.card-toggle-label {
    font-size: 0.85rem;
    color: var(--text-secondary);
    min-width: 80px;
}

.toggle-switch {
    position: relative;
    width: 50px;
    height: 26px;
}

.toggle-switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.toggle-slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: #ccc;
    transition: 0.4s;
    border-radius: 26px;
}

.toggle-slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 4px;
    bottom: 4px;
    background-color: white;
    transition: 0.4s;
    border-radius: 50%;
}

.toggle-switch input:checked + .toggle-slider {
    background: linear-gradient(135deg, #4CAF50, #45a049);
}

.toggle-switch input:checked + .toggle-slider:before {
    transform: translateX(24px);
}